Contact Mistryo | 24/7 Home Service Support & Customer Care
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We're Here to Help

Whether you have a query about a booking, need technical support, or want to partner with us, our 24/7 customer care team is ready.

Contact Information

Reach out to us directly via phone, email, or WhatsApp for an instant response.

person

Ankit Kumar Giri

call

+91 6205755737

mail

support@mistryo.com

location_on

46, Shekhpura, PO: Uttar Sherthu,
PS: Ghoshi, Distt: Jehanabad,
Bihar - 804418, INDIA.

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Comprehensive Support & Customer Care at Mistryo

At Mistryo, we understand that a malfunctioning household appliance can completely disrupt your daily routine. Whether it is a broken air conditioner in the peak of summer or a water purifier that has stopped dispensing safe drinking water, the urgency is real. That is why providing exceptional home services goes far beyond simply connecting you with a verified technician. It requires a dedicated, highly responsive, and empathetic customer care system that stands by you before, during, and after your service is completed.

We firmly believe that our responsibility does not end when the technician leaves your house; it ends only when you are 100% satisfied with the quality of the work. From the moment you place an inquiry for an AC repair helpline to the second your RO service is successfully completed, our pan-India support network is designed to provide you with instant, zero-hassle resolutions. We have heavily invested in human-first customer service, ensuring that whenever you face an issue, you are not talking to a robotic chatbot, but a real support agent dedicated to solving your problem.

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For Customers

Facing an issue with a recent booking? Need to reschedule an appointment because something urgent came up? Or perhaps you want to initiate a 30-day warranty claim? Our consumer grievance cell is designed to resolve these specific issues within hours, not days. Your comfort is our priority.

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For Partners & Technicians

Are you a verified professional facing technical difficulties with the Mistryo platform? Contact our dedicated partner support team for immediate profile assistance, customer review management, payment dispute resolutions, and seamless onboarding help.

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For Corporate & B2B

Mistryo provides extensive, bulk servicing solutions for offices, hospitals, educational institutions, and corporate tech parks. Reach out to our specialized B2B team for customized Annual Maintenance Contracts (AMCs) covering large-scale AC and RO deployments.

How to Claim Your 30-Day Service Warranty

Trust is the absolute foundation of the Mistryo ecosystem. When you hire an unverified local mechanic, you run the risk of them disappearing if the appliance breaks down again the next day. We eliminate this risk entirely. We confidently back the expertise of our verified home service professionals with an unconditional 30-day post-service warranty on all repair work.

If the exact same issue reoccurs within 30 days of the original service date, we consider it our responsibility to fix it. We will dispatch a technician to your location to resolve the fault entirely free of labor charges.

The Hassle-Free Warranty Claim Steps:

  1. Keep Your Details Ready: Ensure you have the phone number you used to make the booking. Having the exact date of the service helps our agents pull up your records instantly.
  2. Contact Our Support Channel: Call our direct customer care number at +91 6205755737 or send a message on our official WhatsApp support channel stating that you want to claim a warranty.
  3. Describe the Issue: Provide a brief description of the recurring problem. For example, if you had an AC gas refill done and the cooling has dropped again, let us know. Our support agent will immediately log a priority ticket for you.
  4. Technician Dispatch: The same verified technician (or a senior expert if necessary) will be dispatched to your location within 24 to 48 hours to inspect and resolve the fault at zero additional labor cost to you.

Our Zero-Commission Partner Philosophy

The gig economy in India is broken. Major corporate aggregators often siphon off up to 30% of a technician's hard-earned money in the form of platform commissions. This predatory model keeps local workers in financial stagnation and forces them to cut corners on service quality or overcharge customers for spare parts just to make a living.

Mistryo is fundamentally reshaping this landscape. We operate on a completely transparent Zero-Commission Model. This means our "Mistrys" keep 100% of their labor fees. When technicians are paid fairly for their expertise, they automatically deliver higher quality work, creating a win-win ecosystem for both the professional and the consumer.

If you are a highly skilled technician looking to join our platform, our partner onboarding support team is available to guide you step-by-step. We will help you through the Aadhaar verification process, background checks, and digital profile setup. We ensure that genuine blue-collar workers are digitally empowered to run their own profitable micro-enterprises. For immediate registration inquiries, email us at support@mistryo.com with the subject line "Partner Onboarding" or fill out the contact form above.

Trust, Safety, and Dispute Resolution

Inviting a service professional into your home requires an immense amount of trust. At Mistryo, we take this responsibility very seriously. Every technician on our platform must pass a strict background check before they are awarded the "Verified Pro" badge. However, we understand that human interactions can sometimes lead to misunderstandings or disputes.

If you ever experience unprofessional behavior, severe pricing discrepancies, or feel unsafe during a service visit, we urge you to report the incident immediately to our Trust & Safety team. You can do this by calling our helpline directly or navigating to our dedicated Report an Issue page. We have a zero-tolerance policy for misconduct and will take swift action, including permanent platform bans for offending technicians, to ensure our community remains safe.

Frequently Asked Questions (Customer Support)

How fast does the customer care team respond?

If you reach out via our WhatsApp support channel or our direct phone line, you will connect with a human agent within minutes during normal business hours. Email inquiries submitted through the contact form are typically answered within 12 to 24 hours.

Can I cancel a scheduled service booking?

Absolutely. We understand that plans change and emergencies happen. You can cancel your scheduled booking directly by contacting our helpline or WhatsApp number. Since Mistryo currently operates on a "Pay After Service" model, you do not have to worry about complex refund processes for your labor charges.

What if the technician accidentally damages my appliance?

Safety and quality are our absolute top priorities. Every professional on our platform is strictly verified and highly experienced. However, in the highly unlikely event of accidental damage caused due to gross negligence by the technician, please report the incident immediately. Our Trust & Safety team will intervene, investigate the matter thoroughly, and work to provide a fair and equitable resolution.

Do you charge a visiting or inspection fee?

Transparency is key to our business. If a technician visits your home, inspects the appliance, and you decide not to proceed with the repair, a nominal visiting fee is charged to compensate the professional for their time and travel. However, if you proceed with the repair work, this visiting fee is usually waived or absorbed into the final labor cost.

Where does Mistryo currently operate?

Founded by Ankit Kumar Giri in Jehanabad, Bihar, Mistryo has rapidly scaled its operational footprint across major Indian metropolises including Delhi NCR, Mumbai, Pune, Bengaluru, Hyderabad, Patna, and Gaya. You can check our complete list of active cities on our Locations page.

Our Ongoing Commitment

Regardless of how fast we grow nationally or internationally, our core philosophy remains entirely unchanged: to organize the unorganized blue-collar sector through technology, radical transparency, and accessible human support.

We are continuously investing in our server infrastructure, mobile interfaces, and customer support channels to ensure that booking a home service feels as seamless and reliable as ordering your favorite meal or booking a cab. Thank you for trusting Mistryo to take care of your home. We look forward to serving you.